FAQs

How can I secure my CoinZoom account?

CoinZoom exchange offers all necessary tools to make sure that your account is properly secured. You can personalize your Two-factor authentication for all or some of the actions like:

Login, Withdrawal, Changing Password, Changing Bank Account or Creating a new key in API. In two-step, resolve verification can be used e-mail or Google Authenticator on your smartphone.

Why do I need to verify my account?
All CoinZoom accounts are verified. Whether you are trading crypto to crypto or FIAT to crypto all accounts are required to complete AML and KYC procedures.
Why do I need to provide my personal information to verify my account?
CoinZoom takes every measure to be fully compliant with international KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
What digital currencies can I trade other than Bitcoin?
Currently, on CoinZoom exchange, you can trade Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Dash (DASH)
What is the order book?
All unfilled buy and sell orders (Limit and Stop orders) create an order book.
I have not received an email with a confirmation code. What shall I do?

Please try refreshing your browser and clearing all browser cookies.

You can also try using a different browser and check spam folder.

Is it possible to participate in an ICO directly from CoinZoom exchange?
Participating in an ICO directly from CoinZoom exchange wallet is not possible. We recommend participating in an ICO from a wallet which private keys you control.
How do I create an account?

You can easily create an account by typing in your email address, password and specifying your country of residence.

The minimum password length is 7 characters but it is highly recommended that you use a random, alphanumeric password at least 32 characters. Remember not to use a password that you use anywhere else, especially for the email address you sign up with!

Please read our terms of use before checking the box.

How do I set up two-factor authentication?

CoinZoom exchange takes every measure to make your account and data as secure as possible. However, we recommend using two-factor authentication which forces typing in confirmation code before making selected actions.

To get confirmation codes you can either use your email address or your smartphone with Google Authenticator app.

To set up Google Authenticator simply scan QR code from CoinZoom exchange in your app.

After choosing your method of authentication select which types of operations need two-step verification

To confirm this change you need to either enter confirmation code from your email or from Google Authenticator.

Congratulations, you made your account very highly secured!

How do I make a USD withdrawal?
Go to Account section (http://demo.CoinZoom.com/#!account)
Choose Withdrawal settings
Click edit and type in your Bank Name, Account Number, Name of the account holder, Swift code, Bank Address, City, Postcode and Country
Save it
Go to Wallets section (http://demo.CoinZoom.com/#!wallets)
Choose Withdrawal button in US Dollar section
Specify the amount of money you want to transfer to your bank account
How do I make a crypto deposit?
Go to Wallets section (http://demo.CoinZoom.com/#!wallets)
Choose Deposit button in the chosen crypto section
Here you can find the address of your wallet. You can copy it or scan QR code.
Send crypto to your CoinZoom wallet
Take a note that deposits might be confirmed by CoinZoom exchange manually
How do I make crypto withdrawals?
Go to Wallets section (http://demo.CoinZoom.com/#!wallets)
Choose Withdrawal button in the chosen crypto section
Type in the address of the wallet you want to send crypto to
Specify the crypto amount you want to send
Click Withdraw button
How do I manage Open Orders?

Using the Active Orders section in Orders tab (http://demo.CoinZoom.com/#!orders) you can manage all your unfilled orders. Details of the order are constantly updated.

You can cancel your entire order or part of it - if it already got filled partially.

Each order shows the following details:

Market - currency pair where the order is placed
Order ID
Total volume - size of the placed order
Volume filled - the size of the order which already has been executed
Order Type - Type of the order (Market, Limit, Stop)
Open Time - an Open time of the order
Order Price - the predefined price at which order will be executed
Locked margin - the amount of money blocked on your wallet until order will be filled
Amount(USD) - the amount of the order converted to USD
Actual price - a price which is currently on the market

How do I view account history?

Using the Transaction history section in Orders tab (http://demo.CoinZoom.com/#!orders) you can manage your account history. You can specify data range and export your report to CSV.

Each executed order shows the following details:

Market - currency pair where the order was executed
Side - type of order
Time - open time
Order ID - the unique identifier of the order
Order Price - the price at which order was executed
Volume - the size of the order
Amount - quantity of the sold currency (buy order) or bought (sell order)
Amount(USD) - the amount of the order converted to USD
Commission - the value of commission paid for executing the order

How do I view canceled orders?

Using the Canceled orders section in Orders tab (http://demo.CoinZoom.com/#!orders) you can manage your canceled unfilled orders. You can specify data range and export your report to CSV. Each executed order shows the following details:

Market - currency pair where the order was placed
Order ID - the unique identifier of the order
Total volume - size of the placed order
Order Type - a type of the order (Market, Limit or Stop)
Open Time - an open time of the order
Order Price - the predefined price at which order would be executed
Locked margin - the amount of money that was blocked on your wallet
Amount(USD)- the amount of the order converted to USD
Type - Type of the order (Market, Limit, Stop)

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